Refund policy

Personalisation Errors
For any personalisation errors that are the fault of Lil Macarons we will either replace or offer a full refund if replacement is not an option.

Please ensure all spelling and dates etc are correct. If the customer is at fault due to spelling errors, not checking proofs properly or selecting the wrong colour or font etc then we will offer to fix at your cost. Refunds or returns will not be accepted in this instance.

Faulty Returns

We want you to be satisfied with your purchase so if the products are faulty, we apoligies for that. Please contact us within 48 hours of receipt of the item for a speedy resolution. Please note we do not offer replacements for natural wear and tear of a product.

Change of Mind Returns

Returns are not accepted for change of mind purchases on personalised items and custom orders.

Photo proof will be required for all refunds, errors and damaged goods with 48 hrs of receiving item. 

Items must be in original sale condition (unwashed, or otherwise unused with original tags/labels attached). No refunds or returns will be provided for wear and tear of a product.

You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.

The returns shipping costs are to be paid by the customer for change of mind returns (non personalised items only). For returns on faulty items, the shipping will be paid by Lil Macarons

 

We are happy to work through any issues, so please contact us at 02 9905 4540 or hello@lilmacarons.com.au

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at hello@lilmacarons.com.au. If your return is accepted, we’ll send you an RA Return Application Number with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note any item/s you decide to return should be returned at your cost unless the item/s are damaged, faulty or incorrect item supplied. In this case we'll reimburse the return shipping costs. 

You can always contact us for any return question at hello@lilmacarons.com.au

Exceptions / non-returnable items
Certain types of items cannot be returned, like personalised goods on which embroidery or printing has been done as per your request and details provided by you.  Please get in touch if you have questions or concerns about your specific item.

Same applies for exchanges as personalised items can't be exchanged or refunded.
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
Exceptions / non-returnable terms are applicable for exchanges as decorated items can't be exchanged or refunded.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note Gift Vouchers are not redeemable for cash